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PRIVACY & COOKIE POLICY

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1. Introduction and General Terms
Turn Around, and the people we seek to help, are dependent on the generosity of our supporters as well as the goodwill and trust of the public.  We are therefore committed to protecting any personal information we obtain about you, whether you are just visiting our website or are a financial supporter or a volunteer.  This Privacy Policy sets out how we obtain, use and protect any personal information you provide to us, whether online, via phone, text, email, in letters or in other correspondence.
This privacy policy explains the following:

Turn Around is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998.

The website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including policies on their use of cookies, and we urge you to review them. They will govern the use of personal information you submit or which is collected by cookies whilst visiting these websites. We cannot accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk. 

2. Who we are
Turn Around is a registered charity (charity number 1112832).  

3. What information will Turn Around collect about me?
When you contact, we may receive and retain personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number.

If you are simply browsing our website as an anonymous visitor, we may still collect certain information from you, such as your IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). 

We also use cookies.  Cookies are small text files on your device.  They are made by your web browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website's server.  They improve your experience of using a website, for example, by remembering your preference settings and by measuring your use of a website to ensure that it meets your needs.

4. How will Turn Around use the information you collect about me?

We will use your personal information for a number of purposes including the following:


5. Will Turn Around share my personal information with anyone else?

We will only use your information within Turn Around for the purposes for which it was obtained, unless you have explicitly agreed that we may share your information with another organisation.

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing). 


6. Offensive or inappropriate content placed on the Turn Around website

If you post or send offensive, inappropriate or objectionable content to or anywhere on the Turn Around website or otherwise engage in any disruptive behaviour on any Turn Around service, we may use your personal information to stop such behaviour.

Where Turn Around reasonably believes that you are or may be in breach of any of the laws of England and Wales (or the law of Scotland if you live there) (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, internet provider or law enforcement agencies about the content and your behaviour.


7. How long will Turn Around keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity.


8.  What is Turn Around's policy on allowing me to update, correct, or delete my personal information?

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that Turn Around maintains about you. In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, you can let us know by emailing us at turnaroundinfo@gmail.com, or write to us at Turn Around, 25 High Street,
St Mary Cray, Orpington, Kent, BR5 3NL with the details .
Under the Data Protection Act you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. (We charge £10 for information requests and require you to prove your identity). 


9. Cookies Policy - Information Turn Around collects from your computer or mobile device

a. What is a cookie?

Cookies are small text files on your device.  They are made by your web-browser when you visit a website.  Every time you go back to that website, your browser will send the cookie file back to the website's server.  Cookies are useful because they allow a website to recognise a user's device.  You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visit http://www.google.co.uk/goodtoknow/data-on-the-web/cookies. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

b. Why does Turn Around use cookies?

Like many websites, Turn Around uses cookies in order to provide you with a more personalised web service. Cookies help us identify which bits of our website people are using, and help us do work on those sections of the website to improve the user experience.

c. Refusing cookies
Most browsers allow you to refuse to accept cookies.
In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.
In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.
Blocking cookies could have a negative impact upon the usability of our website.

 

10. Changes to Turn Around's Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check form time to time.